The Parking Services Office is open at limited times on weekdays for ePermit sales, carpool signup or payment of violation notices.

Monday to Friday
12:15 – 1:15 p.m.
(Closed on weekends and statutory holidays)

Appeals must be made within 7 days of receiving a violation notice.

You will need your violation notice number (printed on the front in the top box) and your vehicle license plate number (printed on the front in the bottom box).

Mail: #1310 - 1440 West Pender Street, Vancouver, B.C., V6E 4G1
Drop-off: Parking Services Office, Arbutus building, AR032
Email: Guest Services
Phone: 604 669 7275

The onsite employees are not permitted to cancel violation notices.

Payment and appeal instructions are also printed on the back side of the violation notice.

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Vehicles towed from CapU property are held in the impound lot at:

Mitchell's Towing Ltd.
1255 Welch St.
North Vancouver, B.C.
604 982 0115